Medflix - Terms and Conditions

1.1. Eligibility: The Services are intended solely for registered medical practitioners, medical students, and other healthcare professionals. By creating an account, you represent and warrant that you meet these eligibility criteria and that all information you provide is accurate and truthful.

1.2. Account Registration: To access most features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

1.3. Account Verification: We may require you to verify your identity and professional qualifications within a specified timeframe (e.g., 90 days) by submitting valid identification and qualification documents (such as Aadhar Card, Passport, Degree Certificate, or Council Registration). Failure to do so may result in account suspension or termination. You may submit the documents here or in the profile section of our App.

1.4. Account Security: You are responsible for safeguarding your account credentials, including the One-Time Password (OTP) sent to your registered mobile number. You agree not to disclose your credentials to any third party. You must notify us immediately of any unauthorized use of your account.

1.5. Account Closure/Data Removal: You may request the deletion of your account at any time by clicking here or contacting us at support@medflix.app. Please note that upon deletion, your account and associated data cannot be restored.

2.1. Medflix Content: All content and materials provided on the Services, including but not limited to software, text, graphics, videos, presentations, images, logos, and trademarks (collectively, "Medflix Content"), are the exclusive property of Medflix and its licensors. We grant you a limited, non-exclusive, non-transferable license to access and use the Medflix Content solely for your personal and non-commercial educational purposes. You agree not to copy, reproduce, distribute, or create derivative works from the Medflix Content without our explicit written permission.

2.2. User-Generated Content (UGC): You may post, upload, or display content such as comments, case studies, or other materials ("User Content") on the Services. You retain ownership of your User Content. However, by posting User Content, you grant Medflix a worldwide, non-exclusive, royalty-free, perpetual, and transferable license to use, host, store, reproduce, modify, display, publish, and distribute your User Content in connection with operating, promoting, and improving the Services.

2.3. AI Assist/Robin Content: Robin or AI Assist is an AI-powered clinical assistive tool by Medflix. You retain ownership of the content generated by Robin based on your inputs. By using Robin, you grant Medflix a non-exclusive, royalty-free license to use such content solely to provide and improve our services. You are responsible for ensuring that your use of generated content complies with applicable laws, ethical standards, and third-party rights.

2.4. Responsibility for UGC: You are solely responsible for your User Content and warrant that you have all necessary rights to post it and that it does not violate any third-party rights, community guidelines, or applicable laws. Medflix does not endorse and is not responsible for the accuracy of User Content. We reserve the right, but not the obligation, to monitor, moderate, or remove any User Content that violates these Terms.

3.1. You WILL:

• Use your real name and professional identity.
• Share medically accurate, ethical, and evidence-based information.
• Strictly maintain patient confidentiality by anonymizing all clinical or case-related data.
• Engage in respectful and professional discourse. Constructive disagreements are welcome, but personal attacks, harassment, or trolling are strictly prohibited.

3.2. You WILL NOT:

• Create multiple or fraudulent accounts.
• Post spam, unsolicited promotions, or misleading information.
• Share your account credentials or allow others to use your account.
• Use the Services to spread misinformation or engage in any unlawful activity.
• Infringe upon the intellectual property rights of others.
• Upload or distribute viruses, malware, or any other malicious code.
• Input or share identifiable patient information or confidential data on Medflix or our AI tools like AI Assist/Robin.

Some Services, such as premium courses or events, may require payment. All payments are processed through our third-party payment gateway, Razorpay. We do not store your credit card, debit card, or UPI details.

You may request a refund within seven (7) days of purchase for valid reasons, such as duplicate payments or significant technical failures preventing access to the content. Refunds are not provided for your inactivity or general dissatisfaction. Approved refunds will be processed within 3-7 business days.

The Services may display advertisements and promotions from our healthcare and pharmaceutical partners. These partnerships help us provide free access to many of our resources. We do not share your personal data with sponsors without your explicit consent (e.g., by opting in to receive more information). To provide you with a relevant and personalized experience, we may use your usage data, preferences, and interaction history to:

• Recommend content, tools, or resources.
• Deliver sponsored educational material or ads from healthcare partners.
• Improve personalization of feeds and notifications.

The Services may also contain links to third-party websites or resources. We are not responsible or liable for the content, products, or services on or available from those websites.

6.1. No Medical Advice: The content on Medflix or the outputs generated on our AI tools like AI Assist/Robin is for educational and informational purposes only. It is not intended to be, and should not be considered, a substitute for independent clinical judgment or professional medical advice, diagnosis, or treatment. The outputs may vary; You remain solely responsible for verifying accuracy and appropriateness before relying on such content or outputs.

6.2. "AS IS" Service: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. MEDFLIX DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

6.3. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDFLIX, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR USE OF THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; OR (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

You agree to defend, indemnify, and hold harmless Medflix and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your User Content caused damage to a third party.

These Terms shall be governed by the laws of India. You agree that any legal action or proceeding arising out of or relating to these Terms will be brought exclusively in the competent courts of Ahmedabad, Gujarat, India.

9.1. Changes to Terms: We reserve the right to modify these Terms at any time. If we make material changes, we will notify you via email, in-app notification, or by posting the updated Terms on the Services. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

9.2. Grievance Officer: In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

• Name: Mr. Lakshay Chotiya
• Address: 207, Sigma-II, Opp Himalaya Mall, Bodakdev, Ahmedabad-380054
• Email: support@medflix.app
• Timings: Mon-Fri, 9 AM to 6 PM IST

9.3. Contact Information: For any questions about these Terms, please contact us at:

• Email: support@medflix.app
• WhatsApp: +91 9023-729662